DISPATCH & SUPERVISION
To serve your company’s security needs better, Smith invests in 24 hour dispatching and supervision. Many security companies simply turn out the lights at the end of the day. Our lights are always on for you. Experience teaches us that your valuable assets are most vulnerable when you are closed, so we never close. Our professional teams of supervisors are out nightly visiting your security officer at your facility. They are in marked patrol vehicles that increase your security presence. Our goal is to visit each of our customer’s facilities nightly. The purpose of these inspections is to assure your officer is alert and tending their duties. While there, the supervisor works with your officer to learn his duties for future training and to be able to respond in an emergency. These visits also improve morale as the officers know the company cares for their safety and performance. In inclement weather supervisors can bring additional items for the officer’s comfort and security, i.e. clothing, coffee, water.
Our proprietary dispatchers provide a vital communication link to the officers in the field. We do not use an answering service, but our own employees who are directly familiar with your account and your security officer. Officers call into the dispatcher going on and off duty to assure time records and to document when the officer is on post. In addition, each officer must call into our office every hour. If a call is missed, a supervisor is dispatched to determine the problem. While our number one concern is the safety of our employees, this response assures that your security officer is present and performing their work assignments.
This team of your security officer, dispatcher, and supervisor works to secure your property during the critical night time hours. They are at work so you can sleep with the confidence of a team of professionals working 24 hours seven days a week. This investment is crucial to delivering the efficient and effective security service you deserve. When considering security services it is important to determine if they are able to deliver this extra level of protection for you and your company.